Privacy Policy

IronLog ("we", "us", "our") provides machinery maintenance and fleet management software for farmers, contractors, councils, golf courses and landscapers. This policy explains what information we collect, how we use it, and the choices you have.

We collect information you provide directly to us, including:

• Account details — your name, email address and role (manager or worker).
• Fleet & machine data — machines you add (make, model, serial number, year, running hours, odometer/kilometres, registration details, photos and notes), service logs and reminders.
• Team information — fleet membership and invite codes used to join a fleet.
• Billing information — plan selection and payment status. Card payments are processed securely by Stripe; we do not store your full card details.

• To provide, operate and maintain the IronLog service.
• To manage your fleet, machines, service history and reminders.
• To process payments and manage your subscription plan.
• To send you service-related emails and in-app notifications (e.g. welcome, access changes, cancellations, registration reminders).
• To secure the platform, prevent abuse and comply with legal obligations.

IronLog generates QR codes for machines. When you print or attach a machine's QR code, scanning it opens a public machine record that is viewable by anyone who scans it — including individuals who do not have an IronLog account or an active subscription ("non-active users"). This public record shows limited, non-sensitive information: make, model, machine type, year, running hours / odometer, the machine photo (if one has been added), and a service history summary (number of services, last service date and recent service types/dates). Sensitive details — serial number, registration/rego number, service costs, private notes and the names of people who added or logged work — are never shown on the public record. If you attach a QR code to a machine, please be aware it may be scanned by third parties.

We do not sell your personal information. We share data only:

• With other members of your fleet (managers and workers can see shared fleet, machine and service data).
• With trusted service providers who help us operate the platform (e.g. payment processing via Stripe, email delivery, and our cloud hosting provider).
• Where required by law, or to protect the rights, safety and security of IronLog and its users.
• Via QR codes, as described in Section 4, where and when that feature is enabled.

Your data is stored on secure, managed cloud infrastructure and is encrypted at rest. We apply reasonable technical and organisational measures to protect your information. Automated backups are maintained by our hosting provider to support recovery in the event of an outage.

IronLog relies on third-party cloud hosting and infrastructure providers to store and safeguard data. To the maximum extent permitted by law, IronLog is not responsible or liable for any loss, corruption, or unavailability of data that occurs on the underlying servers or hosting infrastructure. Responsibility for the operation, integrity, and disaster recovery of that infrastructure lies with the hosting provider, not with IronLog. We strongly encourage you to keep your own regular backups (see Section 8).

All card payments are processed by Stripe. Any credit card details you provide are collected, stored, and processed by Stripe in accordance with Stripe's Privacy Policy and Stripe's PCI-DSS obligations. IronLog does not store or have access to your full card details, and responsibility for the security and handling of that payment information lies with Stripe. Please review Stripe's Privacy Policy for details on how your payment data is managed.

You can export a complete copy of your fleet data at any time from Settings → Data Backup, in JSON or CSV format. We encourage you to keep your own regular backups.

We retain your information for as long as your account is active. If your account or fleet is removed, associated machine, service and reminder data is deleted. Some records may be retained where required for legal, accounting or security purposes.

You may request access to, correction of, or deletion of your personal information. To exercise these rights, contact us using the details below. This policy is governed by the laws of Australia.

We may update this policy from time to time. Material changes will be communicated through the app or by email. The "Effective" date above reflects the latest version.

For any privacy questions or requests, contact us at privacy@ironlog.au.